High Quality Customer Service
1.How to buy your products?
Our purchase process is as following:
2.Can you provide sample to us?
Yes, we may provide every client with the samples, but the shipping charge will be taken on by the clients.
Payment of the goods should be sent in USD or RMB on the basis of goods Values. We accept payment of T/T, Western Union, PayPal ect. 30% deposit of total amount, the balance 70% will be paid before shipment.
(1)What kind of transportation methods you offer?
A.We always use express delivery like DHL, UPS, FedEx, TNT and EMS, as we enjoy perfect discount in these companies. But if buyers provide us accounts of their own, transportation fee paid by such accounts are also welcomed.
B.We also always transport by air and sea for the goods with large quantity, and we will confirm freight with buyers' prior delivery.
(2)How long will it take to deliver goods?
We will deliver the goods within 3-5 days for samples, other goods maybe take a little more times to test and prepare, we will deliver the goods within the deadline which both parties agreed.
What kind of packaging you offer?
As for case, it is blister package, as for tempered glass screen protector , it's crystal package. And we can do OEM and ODM, so we can design clients' package.
If it is our products quality problem or size problem?
We will resend new and correct products to customer FOC.
We can assure our products for 6 month quality warranty not man-made.
As for purchased products, if you have any problem for usage or other problem, we can solve the problem in time. Pls contact us as following method: firstname.lastname@example.org